Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
- All
- Pre Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We use high-quality, durable materials like soft rubber, cushioned foam, and flexible fabric to ensure maximum comfort and long-lasting wear for all our shoes.
You can refer to our detailed Size Guide available on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.
We offer a hassle-free return and exchange policy within 15 days of purchase. For more details, please visit our Returns & Exchanges page.
Once your order is shipped, you’ll receive an email with a tracking number. You can use this number on our Track Your Order page to check the delivery status
Yes, we deliver to all cities across Pakistan. Please check our Shipping Information page for more details on delivery timelines and fees.
You can reach our customer support team via email at customercare@thestepstore.com or through WhatsApp at +92 345-111-11-26. We aim to respond within 24 working hours.
